Way to Go, Flaget!
Wednesday, September 04, 2019
Flaget Memorial Hospital
By Jennifer Nolan, President of Flaget Memorial Hospital and Saint Joseph Mount Sterling
I am proud of the amazing achievement Flaget Memorial Hospital has accomplished by being the top rated hospital in the CHI Southeast Division for patient experience! We are boasting #1 for Nurse Communication (97th percentile), Communication About Medications (82nd percentile) and tied for #1 for Discharge Information (86th percentile).
Our patient experience success is a team effort. Staff at Flaget Memorial Hospital strive to give patients the very best care and attention whether their role is with direct or indirect patient care. Our physician partners are engaged to better understand the patient experience goal and what they can do to move the mark.
Thank you to the Service Excellence Committee, the staff and providers for your dedication to patient experience, quality care and compassionate service!